Why Mevion loves TaskRay
If using agile-style project management, the process must be facilitated with a tool that allows priorities to be set and impediments to be seen (which Gantt-based tools simply don’t do). TaskRay does this and more.
Because TaskRay is easy to customize, installation is straightforward.
Salesforce is just a platform for development, so anything you can imagine can be built in it. This is why using Salesforce in the medical world is a huge advantage—it allows you to integrate data with other parts of your organization and other outside data sources, even at the enterprise level. Together with TaskRay, there are endless ways to leverage this data to improve processes.
Mevion appreciates that the TaskRay team treats them as a partner—with an open dialogue with the team about new features and improvements.
Cutting installation time by nearly 75% with TaskRay
Mevion Medical Systems is a leading provider of proton therapy systems for use in radiation treatment for cancer patients. Mevion is privately held and based in Littleton, Massachusetts, with international offices in the United Kingdom and Japan and a joint venture in China.
How Mevion Uses TaskRay
There are over 500 procedures required to install one of Mevion’s devices, which makes having a strong project management tool a necessity. Using TaskRay, Mevion set up each procedure in an Agile/Scrum-based fashion.
Mevion’s Pain Points Before Implementing TaskRay
The complexity of Mevion’s installation process is compounded by the fact that they have ERP/MRP systems with important data that need to talk to their project management solution. With TaskRay, Mevion can automatically bring in part numbers and work instructions.
To make things even more interesting, each of their devices is a single asset made up of several hundred objects. TaskRay allows them to tie the critical information about the individual objects into one system and associate them with the correct parent asset.
Within a year of the installation team adopting TaskRay, people in the factory became curious about what the team was up to. (Back then, they were using a whiteboard to track part building process and putting the information on a shared drive where it was, to state the obvious, a little hard to find.) We convinced the factory team that TaskRay could not only make their production process better, it could also help integrate production with installation, so they signed on as well.
In less than two years, Mevion reduced their installation time from two and a half years to nine months.
Today, Mevion is using TaskRay to manage our production, installation, and service processes.
- Installation issues invariably arise so Mevion uses TaskRay’s Chatter feature to get instant feedback and then set up a task to document the problem, who worked on it, and how it was solved. Sub-projects are used to help track deviations from normal installation protocol. All of this is critical for regulatory documentation purposes. .
- The Mevion service group uses TaskRay to track changes engineering wants to make after a device has been installed and uses automation to create tasks for when an upgrade or repair needs to happen.
- Mevion relies heavily on TaskRay’s template feature. For example, when a device gets built and assigned a serial number, the project is cloned for the next device. That way, all learnings from the first project are brought forward automatically.
- Mevion uses the community portal to allow customers to access records related to their device, installation, service, etc. (who can only Mevion wants to share). This is a huge help.
If you’re shopping for a tool to set up a Scrum workflow in Salesforce, you’ll be impressed with what TaskRay can do.
Curt Kienast VP, Global Service Software Dev Group & Global Service Team, Mevion