Many of end-users have yet to harness the full power and potential of their TaskRay capabilities. But for those of you still on your quest, fear not! We’re here to help you along with three little-known tricks that can be utilized for end-user success.
Your customers don’t show up for meetings. They don’t complete their required tasks during onboarding. They don’t respond to your messages and calls. These are common challenges haunting Customer Success and Onboarding teams. So how do you stop customers from ghosting you?
While new sales might be quiet these days, this is not the time for existing customers to wonder why they pay you month after month or year after year, especially when you provide B2B subscription products. Don’t give them a reason to see you as a cost. You need to be regarded as an investment.
While there is no one-size-fits-all approach to post-sale processes and work management, there is Template Hub and Template Builder! Both of these features, available to Starter, Standard, and Premium Edition customers, were enhanced in the latest Fall 2022 Release.
You may have just launched a new customer onboarding program or are refining your approach to working with thousands of customers. Regardless, do you know the maturity level of your customer onboarding program?