The first 90 days is the most tenuous, delicate stage of a new customer relationship. Like any first impression, customers will make snap judgments about your brand based on their very first experiences. These judgments will determine whether they remain customers or fail to launch and pivot to a competitor.
In this handbook, Sunny Harmon, VP of Customer Success and Support shares her experience and guides readers on how to set up their own high-touch onboarding program.
A great customer experience is based on the ability to carry on a productive conversation. This ebook outlines the elements of a successful customer conversation and how to get it right, every time.
This eBook by TaskRay and Xactly shows that no matter how large your organization or your focus, a well-structured internal and external incentive plan for customer success is proven to make a huge difference.