On-Demand Workshop: Customer Onboarding Journey Mapping

 

There’s a misconception that you need really robust data to get started with metrics and reporting in customer onboarding. In truth, all you need are a few back-of-the-napkin calculations to be able to show your impact on the business. Join Donna Weber, author of Onboarding Matters, to learn how to get started tracking and reporting on customer onboarding KPIs.

You’ll walk away understanding:

  • The simple math for calculating the ROI of onboarding
  • How (and why) to sell onboarding within your organization
  • How to ​get customers to understand the value of onboarding