You can count on TaskRay for 5-Star Support
While TaskRay—the 100% Salesforce-native customer onboarding solution—is easy to set up and even easier to use, we understand that there will be times when support is needed. That’s why we make it a top priority to provide all the tools necessary to help teams get the most out of TaskRay. Whether it’s self-service or guidance from our team of experts that are Salesforce certified and deliver a deep knowledge of TaskRay, you’ll get a 5-star support experience that helps you create and optimize post-sale processes for your company and customers.
Robust Documentation
All customers have access to our self-service support site that is chock full of helpful information developed for users and admins. From tutorials to release videos to a spot to share ideas, provide product feedback, and become a part of our user community, it’s all there for you to use!
Responsive Expertise
Unlimited case logging and email support are included for all customers with live responsive support from one of our experts. Choose our middle or top-tier plan for priority ticket routing for faster response times, or to have proactive, consultative support from our technical solutions team.
Flexible Options
With multiple support plan options you can select the right level of support that best meets your team's needs for response times and guidance for configuration. Additional implementation and optimization packages are available to get you started on the right foot and ensure your continued success with TaskRay.
TaskRay Support Plans
STANDARD
- Unlimited Access to Our Top-Rated Support Site & Content
- Unlimited Access to Customer-Focused Webinars
- Ability to Log Unlimited Cases
STANDARD PLUS
- Everything in Standard, plus:
- Priority Ticket Routing
ELITE
- Everything in Standard Plus, and:
- Advanced Configuration Support & Diagnostics
- Proactive Case Monitoring
- Annual Technical Account Planning
- Pre-Release Support
- Optimization Packages (2/year)
- Technical Account Manager
* Minimum subscription cost required.
User Community & Ideas Exchange
We believe it’s important to foster collaboration and engagement which is why we encourage our customers to provide new ideas and product feedback.
Join our Salesforce Trailblazer Community to interact with other users and learn about or share ways to use TaskRay.
We are constantly looking for ways to improve TaskRay and some of our best new features are born from ideas submitted by our customers. Our ideas exchange is run by our product team and is the place for users and admins to share their ideas, submit new feature requests, and vote for favorite ideas.
The Fine Print
Elite Support assumes that your company will handle TaskRay and Salesforce configurations and customizations. In addition, we will not provide changes or adjustments in customer orgs which interfere with standard TaskRay features and functionality, nor will we troubleshoot errors or issues unrelated to TaskRay/caused by another app. Check out our FAQ’s to learn more.
Check out our 200+ 5-star reviews.
TaskRay has the most 5-star reviews of all the customer onboarding project management solutions in the Salesforce AppExchange, with our reviewers consistently raving about our how great our support is.
Need help deciding if Standard Plus or Elite Support is right for you?
If you’re not sure if you need Standard Plus or Elite Support, we highly recommend speaking with your Account Executive or Customer Success Manager to explore how to maximize your investment with TaskRay. Not sure who your Customer Success Manager is? Send us an email at [email protected] and we’ll let you know.