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You can count on TaskRay for 5-Star Support

While TaskRay—the 100% Salesforce-native customer onboarding solution—is easy to set up and even easier to use, we understand that there will be times when support is needed.

That’s why we make it a top priority to provide all the tools necessary to help teams get the most out of TaskRay. Whether it’s self-service or guidance from our team of experts that are Salesforce certified and deliver a deep knowledge of TaskRay, you’ll get a 5-star support experience that helps you create and optimize post-sale processes for your company and customers.

Standard

Free

Plan

Get TaskRay Support
  • Unlimited Access to Our Top-Rated Support Site & Content
  • Unlimited Access to Customer-Focused Webinars
  • Ability to Log Unlimited Cases

Standard Plus

5%

of annual subscription cost

$2,000 Minimum/Year

Get a Quote
  • All the benefits from Standard, and:
  • Priority Ticket Routing

Elite

15%

of annual subscription cost

$8,000 Minimum/Year

Get a Quote
  • All the benefits from Standard Plus, and:
  • Advanced Configuration Support & Diagnostics
  • Proactive Case Monitoring
  • Mutual Action Plan
  • Pre-Release Support
  • Bank of Hours for Advanced Support
  • Technical Account Manager

Robust Documentation

All customers have access to our self-service support site that is chock full of helpful information developed for users and admins. From tutorials to release videos to a spot to share ideas, provide product feedback, and become a part of our user community, it’s all there for you to use!

Responsive Expertise

Unlimited case logging and email support are included for all customers with live responsive support from one of our experts. Choose our middle or top-tier plan for priority ticket routing for faster response times, or to have proactive, consultative support from our technical solutions team.

Flexible Options

With multiple support plan options you can select the right level of support that best meets your team’s needs for response times and guidance for configuration.  Additional options are available to get you started on the right foot and ensure your continued success with TaskRay.

Elite Support assumes that your company will handle TaskRay and Salesforce configurations and customizations. In addition, we will not provide changes or adjustments in customer orgs which interfere with standard TaskRay features and functionality, nor will we troubleshoot errors or issues unrelated to TaskRay/caused by another app. Check out our FAQ’s to learn more.

★★★★★

Great CSM and support team!
TaskRay is a great tool for project and resource management. Its flexibility allows you to shape the tool as your organization needs. Since TaskRay and Flux are now under the same umbrella, I’m excited to see the enhancements that could happen with the way both work together. It will be also great to have some out-of-the-box modules/automations/workflows to make the customization that each organization needs a bit easier.

– Amira Mansour

★★★★★

Great PM tool for intercompany task management
We use the tool in a manufacturing, engineering, and installation capacity. It has helped greatly with visibility / reporting to project progress and task management. Customer Service and support is great. TR is also consistently adding new capabilities and asking what we need.

– Eli Scripture

★★★★★

Great PM Solution for our Marketing Team
TaskRay has played a key role in the growth of our Marketing Team. As our team really evolved, the tool evolved with us. It’s setup in such a way where the changes were easy to make and quick to roll out. And if there was ever a question, the support is second to none.

-Heather Shafland

User Community & Ideas Exchange

We believe it’s important to foster collaboration and engagement which is why we encourage our customers to provide new ideas and product feedback. Some of our best new features are born from ideas submitted by our customers and by joining our Salesforce Trailblazer Community, you can share new feature ideas with other users and admins.
Join Trailblazer Community

Ready to learn more?

Discover how TaskRay can help you build, manage, and optimize your processes to deliver the best post-sale moments for your customers.
Contact Sales