You can count on TaskRay for 5-Star Support
While TaskRay—the 100% Salesforce-native customer onboarding solution—is easy to set up and even easier to use, we understand that there will be times when support is needed.
That’s why we make it a top priority to provide all the tools necessary to help teams get the most out of TaskRay. Whether it’s self-service or guidance from our team of experts that are Salesforce certified and deliver a deep knowledge of TaskRay, you’ll get a 5-star support experience that helps you create and optimize post-sale processes for your company and customers.
Standard
Free
Plan
- Unlimited Access to Our Top-Rated Support Site & Content
- Unlimited Access to Customer-Focused Webinars
- Ability to Log Unlimited Cases
Standard Plus
5%
of annual subscription cost
$2,000 Minimum/Year
- All the benefits from Standard, and:
- Priority Ticket Routing
Elite
15%
of annual subscription cost
$8,000 Minimum/Year
- All the benefits from Standard Plus, and:
- Advanced Configuration Support & Diagnostics
- Proactive Case Monitoring
- Mutual Action Plan
- Pre-Release Support
- Bank of Hours for Advanced Support
- Technical Account Manager
Robust Documentation
All customers have access to our self-service support site that is chock full of helpful information developed for users and admins. From tutorials to release videos to a spot to share ideas, provide product feedback, and become a part of our user community, it’s all there for you to use!
Responsive Expertise
Unlimited case logging and email support are included for all customers with live responsive support from one of our experts. Choose our middle or top-tier plan for priority ticket routing for faster response times, or to have proactive, consultative support from our technical solutions team.
Flexible Options
With multiple support plan options you can select the right level of support that best meets your team’s needs for response times and guidance for configuration. Additional options are available to get you started on the right foot and ensure your continued success with TaskRay.
